This Privacy Policy explains what personal information we collect, how we use it, and the choices you have.

 

Information we collect

• Information you provide: name, email address, phone number, billing and shipping addresses, order details, account details, and the content of your communications with us. Payment details are entered directly with our payment processors. Please do not send us health information beyond what is needed to support your order.
• Information collected automatically: IP address, device and browser type, pages viewed, links clicked, referring website and approximate location, collected through cookies and similar technologies.
• Information from third parties: payment processors, shipping carriers, analytics providers and advertising platforms.

 

How we use your information

• To process and ship orders, handle payments, and provide returns, RMAs and warranty service.
• To provide customer support and respond to your questions.
• To send order updates and, with your consent where required, marketing emails or text messages.
• To operate, secure and improve our Site, prevent fraud and measure advertising performance.
• To comply with legal obligations and enforce our policies.

 

Cookies and tracking technologies

We use cookies, pixels and similar technologies to keep the Site working, remember your cart, understand how the Site is used and show relevant advertising on other platforms. These include Google Analytics (GA4), the Meta (Facebook) Pixel, Google Ads and Microsoft Advertising tags. You can control cookies through your browser settings. We respond to Global Privacy Control signals where required by law.

 

How we share information

We share personal information with:

• Service providers that help us run our business, such as our e-commerce platform, payment processors (including PayPal and Klarna), shipping carriers, email and customer support tools, and analytics providers.
• Advertising and analytics partners, including Google, Meta and Microsoft, which receive limited data through cookies and pixels.
• Authorities or other parties when required by law, to protect rights and safety, or in connection with a business sale or transfer.

We do not sell your personal information for money. Some advertising-related data sharing may be considered "sharing" or a "sale" under certain state laws. You can opt out by emailing support@portableoxygenshop.com with the subject line "Do Not Sell or Share My Personal Information," or by turning on a Global Privacy Control signal in your browser, which we honor where required by law.

 

Data retention

We keep personal information only as long as needed for the purposes described above, including order, tax, warranty and legal record-keeping requirements.

 

Your privacy rights

Depending on your state of residence (for example California), you may have the right to know what personal information we collect, request access to or a copy of it, request correction or deletion, opt out of sale or sharing, and not be discriminated against for exercising your rights. To submit a request, email support@portableoxygenshop.com. We may need to verify your identity, and an authorized agent may submit a request on your behalf. We will respond within the time required by law, generally 45 days.

 

Visitors outside the United States

If you live in the European Economic Area, the United Kingdom or another region with data protection laws, you may have additional rights, including the right to access, correct or delete your personal information, to object to or restrict certain processing, to data portability, and to withdraw consent at any time. You also have the right to complain to your local data protection authority. We process your information to fulfill your orders, to meet legal obligations, for our legitimate interests in operating and improving our business, and with your consent where required. Because we and our service providers operate in the United States, Hong Kong and mainland China, your information is transferred outside your country. These transfers are necessary to fulfill your order and provide customer support. To exercise your rights, email support@portableoxygenshop.com.

 

Marketing communications

You can unsubscribe from marketing emails at any time using the link in each message. We will still send transactional messages about your orders.

 

Security

We use reasonable administrative, technical and physical safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

 

Health information

We are a retailer, not a healthcare provider.

 

Children's privacy

Our Site is intended for adults and is not directed to children under 18. We do not knowingly collect personal information from children under 13.

 

Third-party links

Our Site may link to other websites. We are not responsible for their privacy practices.

 

Where information is processed

Your personal information may be accessed, stored and processed in the United States, Hong Kong and mainland China by us, our affiliated companies and our service providers that support order fulfillment, customer support and operations. By using our Site and placing an order, you understand that your information may be transferred to and processed in these locations, which may have different data protection laws than where you live. We take reasonable steps to protect your information wherever it is processed.

 

Changes to this policy. We may update this policy from time to time. The updated version will be posted on this page with a new effective date.

 

Contact us

Email: support@portableoxygenshop.com,

Phone 1-(877) 767-8699.