Warranty Policy
PortableOxygenShop stands behind the products we sell. This Limited Warranty applies to new products purchased directly from PortableOxygenShop by the original purchaser in the United States / worldwide, subject to the shipping terms below.
Warranty periods
Coverage begins on the date of delivery.
- Portable oxygen concentrator (main unit): 2 years against defects in materials and workmanship under normal use.
- Rechargeable battery: 6 months.
- Car charger: 1 year.
- Power adapter [and power cable]: 1 year.
- Battery charging cable: 1 year.
- Carry bag: 1 year.
- Nasal cannula: not covered by warranty (single-user consumable).
- Remote control, carrying strap, shoulder straps and chest strap: consumable accessories, not covered by warranty.
- Filter elements and molecular sieves: consumable parts, not covered by warranty.
This warranty is separate from our 30-day return policy. If you want to return a product within 30 days for any reason, see our Return & Refund Policy.
What we will do
If a covered product is found to be defective during the warranty period, we will, at our option, repair it, replace it with a new or refurbished product of equal or better specification, or refund the purchase price if repair or replacement is not possible. A repaired or replacement product is covered for the remainder of the original warranty period.
What is not covered
This warranty does not cover:
- Consumable and wear items, including nasal cannulas, filter elements, molecular sieves, remote controls and straps.
- Normal wear and tear, cosmetic damage such as scratches or scuffs, and gradual loss of battery capacity from normal use.
- Damage caused by misuse, abuse, accidents, drops, liquid exposure or extreme temperatures.
- Damage from use with unapproved accessories, power sources or voltage.
- Products that have been opened, repaired or modified by anyone other than us or our authorized service provider.
- Failure to follow the user manual, including cleaning and maintenance instructions.
- Damage that occurs in transit when returning a product to us.
- Products with removed or altered serial numbers.
- Commercial, rental or institutional use.
How to make a warranty claim
- Contact us within the warranty period at support@portableoxygenshop.com or 1-(877) 767-8699. Provide your order number, the product serial number, a description of the problem and, if possible, photos or a short video.
- Troubleshooting. Our team may walk you through a few steps to try to resolve the issue.
- Receive your RMA number. If the product needs to be returned, we will issue an RMA number and return address. Returns without an RMA number may not be accepted.
- Ship the product securely, in its original packaging if possible, with the RMA number clearly marked on the outside. Include all accessories related to the claim.
- Inspection and resolution. We will inspect the product and notify you of the outcome. Repairs or replacements are shipped back to you within [X] business days of approval.
Shipping costs
We cover shipping both ways for confirmed defects during the first 10 days. After that, you cover shipping to us and we cover the return shipment to you.
Proof of purchase
An order number or receipt is required for warranty service.
Transferability
This warranty applies to the original purchaser only.
Medical notice
Oxygen therapy should be used as prescribed by your physician. Please read the user manual before use. This warranty does not replace medical advice.
Limitation of liability
To the fullest extent permitted by law, any implied warranties, including merchantability and fitness for a particular purpose, are limited to the duration of this written warranty. We are not liable for incidental or consequential damages. Some states do not allow limits on implied warranties or the exclusion of certain damages, so these limits may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary by state.
Contact us
Email support@portableoxygenshop.com
phone 1-(877) 767-8699.